Privacy Policy

Privacy Policy for Agbor Market Ltd

Welcome to Agbor Market Ltd (“Agbor Market,” “we,” “our,” or “us”). We value your trust and are committed to protecting your personal data and privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our website, mobile application, and other services (“Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

 

1. Who We Are

Agbor Market Ltd is a retail and marketplace business offering an online and in-person platform where vendors and consumers can buy and sell a variety of goods and services. We are headquartered in No 35 Oza Street, Idumu Oza, Agbor, Delta State, Nigeria. This policy applies to all customers, vendors, partners, and website visitors.

 

2. Information We Collect

We collect different types of information depending on how you interact with us.

2.1. Personal Information

We may collect the following:

  • Full Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Government-issued ID (for vendor verification)
  • Bank account details (for vendors and payouts)
  • Date of birth
  • User credentials (username and password)

2.2. Transactional Information

  • Purchase and sales records
  • Order history
  • Payment method (card, bank transfer, etc.)
  • Amounts paid/received

2.3. Technical Information

  • IP address
  • Browser type
  • Device information (OS, mobile network)
  • Referring website or platform
  • Geolocation (with your consent)

2.4. Usage Data

  • Pages visited
  • Time spent on our platform
  • Clickstream data
  • Items added to cart or wish list
  • Customer service interactions

 

3. How We Collect Your Information

We collect information from the following sources:

  • Directly from you: when you sign up, make purchases, create vendor accounts, contact support, or fill out forms.
  • Automatically: through cookies, web beacons, and usage analytics.
  • From third parties: such as payment processors, social media platforms (if you log in using them), and identity verification services.

 

4. Why We Collect Your Information

We collect and use your information to:

  • Provide and improve our Services
  • Process transactions
  • Facilitate vendor and buyer communication
  • Deliver customer support
  • Manage user accounts
  • Send administrative emails and notifications
  • Comply with legal and regulatory obligations
  • Prevent fraud, spam, and abuse
  • Perform analytics to improve our platform
  • Offer promotions, discounts, and loyalty programs (with your consent)

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Enhance your experience
  • Keep you logged in
  • Remember your preferences
  • Measure site performance
  • Personalize marketing (only with consent)

You can choose to disable cookies in your browser settings, though some features of our platform may not function properly without them.

 

6. How We Share Your Information

We do not sell your personal data. We may share your information with:

6.1. Vendors and Buyers

When a transaction is initiated, relevant details (such as name and address) are shared to complete the order.

6.2. Third-Party Service Providers

  • Payment processors
  • Logistics and delivery partners
  • Email marketing services (Mailchimp, etc.)
  • Cloud and hosting providers
  • Identity verification tools

Each third-party is contractually obligated to use your data only for the agreed purpose.

6.3. Legal Authorities

We may disclose your data if:

  • Required by law or court order
  • Investigating potential violations or fraud
  • To protect the rights or safety of Agbor Market Ltd or others

 

7. How We Protect Your Information

We implement industry-standard security measures to protect your data including:

  • SSL encryption
  • Secure servers and databases
  • Firewalls
  • Access control policies
  • Periodic security audits

Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to doing our best.

 

8. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy or to comply with legal requirements.

Examples:

  • Transaction data may be kept for up to 7 years (for accounting).
  • Inactive accounts may be archived or deleted after 24 months.
  • You can request data deletion at any time (see Section 11).

 

9. Children’s Privacy

Our Services are not intended for users under the age of 18. We do not knowingly collect personal data from children. If we learn that a child has submitted personal information, we will delete it immediately.

 

10. Your Privacy Rights

Depending on your country of residence, you may have certain rights under privacy laws such as GDPR (EU), NDPR (Nigeria), or CCPA (California).

These rights may include:

  • Right to access the data we hold about you
  • Right to correct or update your information
  • Right to delete your data
  • Right to object to processing or restrict processing
  • Right to data portability
  • Right to withdraw consent at any time

To exercise any of these rights, please contact us (see Section 14).

 

11. Account and Data Deletion

You may delete your account at any time by:

  • Logging into your dashboard and selecting Delete Account
  • Emailing us at [privacy@agbormarketltd.com.ng] with your request

We will verify your identity before fulfilling your request. Please note that some data may still be retained for legal or operational reasons (e.g., transaction history).

 

12. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their content or privacy practices. Please read their privacy policies before submitting any data.

 

13. International Data Transfers

If you are using our Services from outside Nigeria, your data may be transferred to and processed in Nigeria or other countries. These countries may not have the same level of data protection laws. By using our Services, you consent to such transfers.

We ensure that international data transfers are conducted in compliance with applicable laws and with appropriate safeguards in place.

 

14. Contact Us

If you have any questions, complaints, or requests related to this Privacy Policy, please contact:

Agbor Market Ltd
Attn: Privacy Officer
Email: info@agbormarketltd.com.ng
Phone: +2349162535876
Address: No 35 Oza Street, Idumu Oza, Agbor, Delta State, Nigeria

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last Updated” date at the top. If the changes are significant, we will notify you via email or through the platform.

We encourage you to review this policy periodically.

 

16. Acceptance of This Policy

By using our platform, you agree to this Privacy Policy and our Terms and Conditions. If you do not agree, please refrain from using our Services.

 

Thank you for trusting Agbor Market Ltd.

Your privacy matters to us.