Shipping

Shipping in Agbor Market Ltd

Welcome to Agbor Market Ltd, where your convenience and satisfaction are our top priorities. This Shipping Policy outlines how products are packed, shipped, and delivered across Nigeria via our platform, www.agbormarketltd.com.ng. Whether you’re a buyer or vendor, this guide provides full transparency on how our shipping system works, your responsibilities, timelines, fees, and options.

 

1. Shipping Overview

Agbor Market Ltd is an online marketplace that connects buyers and vendors across Nigeria. We support various shipping models to accommodate different product categories, delivery speeds, and geographic locations.

Shipping services are provided in collaboration with reputable logistics partners, internal dispatch teams, and, in some cases, by the vendors themselves (for local deliveries).

We are committed to ensuring:

  • Safe packaging of products
  • Timely delivery
  • Real-time tracking and updates
  • Affordable shipping rates
  • Easy resolution of delivery-related issues

 

2. Types of Shipping Options

We offer the following shipping methods:

a) Standard Shipping

  • Delivery Time: 2–5 working days
  • Coverage: All 36 states in Nigeria
  • Best for: General products, clothing, electronics, and non-perishables
  • Tracking: Available

b) Express Delivery

  • Delivery Time: 24–48 hours
  • Coverage: Major cities (Lagos, Abuja, Port Harcourt, Benin, Enugu, etc.)
  • Ideal for: Urgent orders or valuable items
  • Additional Fee: Higher than standard shipping

c) Same-Day Delivery (Available in Select Locations)

  • Delivery Time: Within the same day (cut-off time: 11 AM)
  • Coverage: Limited to select cities
  • Fulfilled by: In-house dispatch or partner riders

d) Pick-Up Station

  • Option: Pick up from a nearby hub or collection point
  • Benefits: Convenient for customers with busy schedules
  • Validity: Must be picked up within 3 days of arrival

 

3. Shipping Process Flow

Here’s how the shipping system works:

For Buyers

  1. Order Placement: Choose your product(s) and proceed to checkout.
  2. Shipping Selection: Choose a delivery method (Standard, Express, Pickup).
  3. Address Confirmation: Provide or confirm your delivery address.
  4. Order Confirmation: You’ll receive confirmation via email/SMS.
  5. Order Processing: Vendor packs the item, then it is picked up or dropped off.
  6. Shipping Notification: You receive a tracking ID or update.
  7. Delivery: Your order is delivered to the address or pick-up point.
  8. Completion: You confirm delivery or it is auto-confirmed after a window.

For Vendors

  1. Order Notification: Vendor receives a new order alert.
  2. Product Packaging: Vendor prepares the product for shipping.
  3. Handover to Logistics: Either drop-off or schedule pickup.
  4. Shipping Update: System logs tracking information.
  5. Delivery Confirmation: Once delivered, payment release begins.

 

4. Shipping Timeframes

Shipping time begins after the order has been processed by the vendor, usually within 24 hours (excluding weekends and public holidays).

Location Type

Standard Shipping

Express Shipping

Major Cities

1–3 business days

24–48 hours

Semi-Urban Areas

3–5 business days

2–3 days

Rural Areas

4–7 business days

Not available

Note: Actual delivery time may vary due to:

  • Weather conditions
  • Security issues
  • Vendor processing delays
  • Peak seasons (e.g., holidays)

 

5. Shipping Fees

Shipping costs are calculated based on:

  • Delivery location
  • Item weight & dimensions
  • Shipping speed (standard or express)
  • Who bears the cost (vendor or buyer)

a) Buyer-Paid Shipping

  • The fee is shown at checkout.
  • The fee is paid upfront along with the order.

b) Vendor-Paid Shipping (Free Shipping Offer)

  • Vendor absorbs the cost and includes it in the product price.

c) Weight-Based Pricing

For heavier or bulk orders, fees may be higher based on logistics partner tariffs.

 

6. Tracking and Delivery Updates

Agbor Market provides a real-time tracking system integrated into customer dashboards and email/SMS notifications.

Buyers can track:

  • Order processing
  • Dispatch status
  • Transit location
  • Estimated delivery date

If a delivery is delayed beyond the expected window, buyers can reach customer support for an update or refund.

 

7. Packaging Standards

Vendors are required to use secure, branded, and weather-resistant packaging to protect goods. Fragile items must include:

  • Bubble wrap or foam
  • “Handle with care” labeling
  • Extra sealing

Food or perishable vendors must adhere to:

  • Proper insulation (where necessary)
  • Same-day or express delivery (for freshness)

 

8. Missed Deliveries and Re-attempts

If a delivery is unsuccessful:

  • The delivery agent will retry once within 24–48 hours.
  • The buyer will be contacted to confirm availability or reschedule.
  • If delivery fails after two attempts, the item may be returned to the vendor or a local pickup point.

A re-delivery fee may apply.

 

9. Delivery Disputes & Claims

If your item:

  • Arrives damaged
  • Is lost in transit
  • Is incorrect

Please report the issue within 48 hours of receipt using:

  • The “Report Issue” button in your account
  • Email: support@agbormarketltd.com.ng
  • Phone or Live Chat

Claims may require:

  • Photos of damaged goods
  • Packaging evidence
  • Order number and receipt

Once verified, we’ll issue a refund, resend the item, or credit your wallet.

 

10. International Shipping

At this time, Agbor Market Ltd only ships within Nigeria. International shipping will be considered in future expansion phases.

 

11. Shipping Responsibilities

For Buyers

  • Ensure correct delivery address
  • Be available for delivery or assign a trusted recipient
  • Report issues promptly
  • Pay any customs/local authority charges (if applicable)

For Vendors

  • Process orders within 24 hours
  • Pack items securely
  • Handover to delivery agent quickly
  • Provide accurate shipping info

Non-compliant vendors may face penalties, delayed payouts, or account suspension.

 

12. Holiday & Peak Season Notice

During festive seasons (Easter, Christmas, etc.), delivery times may extend by 1–3 business days due to high volume.

We advise customers to place orders early and vendors to prepare for volume surges.

 

13. Support & Contact

For questions, complaints, or tracking support, contact:

📧 Email: support@agbormarketltd.com.ng
📞 Call Center: +2349162535876
💬 Live Chat: Available on website
📍 Office: Agbor Market Ltd HQ, No 35 Oza Street, Idumu Oza, Agbor, Delta State, Nigeria

 

14. Conclusion

At Agbor Market Ltd, our mission is to deliver value, not just products. Whether you’re a first-time shopper or a returning customer, we want your experience to be stress-free from checkout to doorstep.

Our shipping ecosystem is built on trust, transparency, and speed. We continue to expand our logistics partnerships and optimize delivery processes to reach every corner of Nigeria efficiently and reliably.

Shop with confidence. Ship with certainty. Choose Agbor Market Ltd.